OUR POLICY
We offer quality instruction that aims for progression and perfection each lesson, and allows each child to reach their full potential in a non-threatening environment.
SWIMMING FEES are paid in advance due the first week of the month..... Weekly payments are not accepted.
Class position is only secure when full fees are paid. If fees remain unpaid by the end of the month, your booking cannot be guaranteed.
MISSED LESSONS are to be paid for and no credit is given. If a lesson is missed a make-up may be possible. To claim a make-up lesson swimmers must advise up prior to their lesson that they cannot attend, be currently enrolled and fees up to date. We will do our best to accommodate you, however, make-ups cannot be guaranteed. To retain you place during an extended absence ie. Holidays, sickness, missed lessons must be paid for in advance. Your alternative is to cancel your booking and rebook on your return although there is no guarantee of placement.
ATTENDANCE RECORDS - it is important for us to have correct records. Please make sure that you call at the desk and register your attendance before your lesson.
ONGOING LESSONS - You are not required to rebook each month. Your booking is permanent until you inform us of your intention to cancel your lesson.
CHANGING DAYS/LESSON TIMES- You are able to change your lesson time or day if required, however, you may need to be placed on a waiting list until a suitable alternative becomes available.
REPLACEMENT INSTRUCTORS - We place a high importance on providing the same instructor weekly, however, at times your child will need to swim with a replacement instructor due to illness etc. All our instructors are highly trained.
PUBLIC HOLIDAYS - The Swim Centres are always closed on public holidays Learn to Swim fees will be discounted accordingly.
SWIMMERS PROGRESS - Every child progresses at a different rate. If you have concerns, whether it relates to your child or instructor, please refer this matter to reception. The provision of quality swimming lessons ensuring your child reaches full potential as soon as possible is our commitment to you.